Refund Policy

Last Updated: December 2, 2025

Romo Marketing Solutions (“we,” “us,” “our”) provides professional marketing services that require time, analysis, and labor beginning immediately once a project starts. Because of this, we offer a limited refund policy.

You may request a refund only if no work has started on your project or service.

Work is considered “started” when any of the following occur:

• We review your business information
• We begin research or an audit
• We request documents
• We start prep work for Google verification or reinstatement
• We begin creating posts, editing photos, or planning content
• We perform analysis, keyword research, or competitive mapping
• We begin scheduling or preparing for a virtual tour

If none of the above has happened yet, you may request a refund in writing.

Once work has begun — even initial audit prep or research — all sales become final.

This applies to:

• GBP Optimization
• Monthly GBP Management
• GBP Repair
• GBP Suspension Reinstatement
• Virtual Tours
• Photo Upload & Optimization
• Visibility Audits
• Digital Products
• Consultations & Strategy Sessions

No exceptions.

We do not offer refunds for:

• Google delays
• Google denials
• Google suspensions
• Google verification issues
• Google policy changes

Our job is to prepare, submit, and guide you — we cannot override Google’s decisions.

Refunds will not be granted if:

• The client fails to provide required documents
• The client gives inaccurate information
• The business is not eligible for verification
• The client becomes unresponsive
• The client changes their mind
• The business closes or modifies services

Monthly plans renew automatically.

Cancellation must be submitted at least 3 days before the next billing cycle.

Cancellations stop future charges, but do not provide refunds for previous months or in-progress work.

Fill out the form below with:

• Your Name
• Business Name
• Email
• Phone
• Reason for Refund Request